A view on labor

I wouldn’t have thought it possible, but evidently there’s been enough rain since my condo building was erected about 20 years ago that there’s actually water damage on the second floor.

So for the past week, a crew of construction workers has been out there with saws and jackhammers. Since the stairwell closer to me is consequently blocked off, I walk the long way around to get to my car, and I therefore have occasion to check out the operation.

I have to say, yesterday morning, it was absolutely worth the extra steps, because otherwise I wouldn’t have had this view.

You’re welcome.

All systems...eh

The local NPR station, KQED, is running its Spring pledge drive this week, & I got a little miffed because one of their gifts for signing up for $15/month is an emergency kit (backpack with water, food and the like), and an Eton FRX5 Emergency Weather Radio.

You know—hand-crank, solar powered, AM/FM (although not sure why you’d want to listen to AM in an emergency; or any other time), picks up NOAA and Specific Area Message Encoding (SAME) broadcasts. Sounds cool, no?

Which is why, back in January when they were running their Winter pledge drive, I became a sustaining member at that level.

Well, fine—I got the backpack with the water and MREs, but evidently they were backlogged on the radio. I got a couple of no-reply email notices telling me they would be delayed, and then nothing.

Until I heard them touting this very same combination—the emergency kit and the radio—on Tuesday.

Well, that torqued me off just a little, so I fired up their rather off-putting “contact us” page and inquired how it was that they can’t send the dag-blamed radio to people who’ve already subscribed, but they’re offering it to new members?

And I was rather amused by the system-generated reply:

Because, while it gives me two excuses for why they may not get around to responding to my inquiry, the one that interests me was the second. The one that basically says “In the process of improving our service, we’re making it worse; you understand.”

Kind of like “in order to save the village, we had to destroy it.” Although not as extreme, of course.

As a product manager, I wonder about their IT processes; how you choose a new software package and plan the implementation without making provision for the transition from the old system to the new one. Without, in the process, screwing everything up. Because making things worse—even temporarily—is a high cost for improving them.

Apparently the reply (excerpted above) wasn’t sufficient, because a few minutes later, this also appeared in my queue:

Like repeating the same doublespeak will make me feel better about being ignored.

(Actually, that must mean that the system is really, really screwed up.)

However, it looks as though some humanoid did indeed read my email, because Wednesday morning I received notification that my super-spiffy hand-crank solar-powered all emergencies all the time radio is ready to be shipped. Would it be cynical of me to think that if I hadn’t pinged them I’d never have got the thing?

Well, maybe. 

However, there’s still a huge probability that I won’t get it. While it’s going out by UPS, the last stage of shipping—i.e., actual delivery—is for some unaccountable reason contracted to USPS. So I put my chances at less than 40%.

Piled higher and deeper

As you know, I occasionally waft through Whole Foods and have a look at how the Other Quarter lives. And it amuses me to speculate on the provenance of the manure that they stock for the Spring grow-your-own-organic-salad planting season.

Because…Whole Foods.

Well, I was on the premises a while ago, and it’s baaack.

And now they’ve upped the ante, because not only do they have cow poop, they have worm poop!

Honestly, folks, you cannot make this, uh, stuff up.

That’s right, worm castings is basically vermishit. And evidently it is the absolute bee’s knees to use for amending your soil.

If you don’t mind paying top dollar:

Yes, you’d better spread that shit thin, because it’s $14 a bag.

Also, looks like they’ve raised the price on the organic free-range, fair trade, sustainably raised normal cow-and-horse manure. Last year it was $6.99; now it’s $8.

Well, that’s how it crumbles, doody-wise.

Some lucky day

Okay, I’ve been thinking some about the 70^th anniversary of the end of the Second World War. And I’ve been listening to some music from that era, just…because.

Vera Lynn was perhaps the iconic British songbird of the 1940s. Her “The White Cliffs of Dover”, “A Nightingale Sang in Berkeley Square” and “There’ll Always Be an England” earned her the sobriquet of the “Forces’ Sweetheart” during the war.

Remember—this was the era when radio was what tied people together across distances.

Anyhow, I have several of her recordings, so I’m going to share one that must have meant the world to soldiers at the front and families back home.

Gratitude Monday: Smile and be gentle

You’ll no doubt have noticed that yesterday was Mother’s Day here in the United States. There was a lot of happy-happy stuff whizzing around the social platforms about it, as you’d expect. But one of my friends posted something on Facebook that went straight to my heart:

“Friends, on this Mothers' Day, please be especially kind to every one you meet. For some people this is an awful day—those whose relationships with their mothers are damaged or lost, those who have lost children, those who long to have children but cannot. Smile and be gentle today.”

Now, since I’ve made it a point of honor to practice gratitude in the past couple of years, I’ve discovered that life is actually easier. I mean—shit still happens, and all. But I just seem to get less worked up about it. And that keeps me in a better mood.

Reading JT’s post, I realized that what I’m doing when I’m out in the Valley They Call Silicon, or dealing with call center people on the phone, or pretty much anything, is: I’m being kind—to those I’m interacting with as well as to myself.

Get behind someone at the grocery check-out who can’t seem to organize payment, like it’s a total surprise that some form of money-for-goods exchange would be expected at that point? Eh, wouldn’t want to think about what the bottom of my purse looks like…

Ready to spit nails because the Amazon vendor used USPS for delivery and those schmucks will not climb to the third floor to leave a package by my door so their “package delivered” notation in the tracking system only means that the letter carrier ticked a box rather than delivering one? Hey—Peter at the Amazon call line turns out to live in Costa Rica and have a two-year-old boy who stays up all hours playing videos on the iPad. That’s pretty interesting. (And he overnighted a replacement product, because all I had to say was “USPS” for him to know the situation.)

Walk into a Starbucks for the 3pm-to-5pm half-price Frappuccino Happy Hour and realize that this one is a block away from a middle school, and I’m 16^th in line for my espresso Frappuccino with whipped cream (hey—I’ll walk it off on the way home)? Start a conversation with a guy who’s buying eight drinks for the office (and unaccountably has decided to walk in, even though this Bucks has a drive-through). Also, meditate on the notion of pre-teens with such disposable income that they can buy pastries and overpriced sugary drinks on their way home from school without their moms yelling that they’re spoiling their dinner.

I have no idea whether this kindness on my part has any effect on the people around me, or even whether they notice it. And that’s fine, although I think that if they knew how crabby I can be, they’d appreciate not getting any of that. But I do know that I feel much, much better about myself, my life and the world around me because I’m not getting riled up at every instance of minor incompetency or inconvenience. Instead, I’m using these incidents as teaching moments, looking for how I can learn something new, even if it’s just, “Eh, don’t do that, ‘kay?”

It’s that “be kind to others because you don’t know what burdens invisible to you that they’re carrying” that JT posted about that really makes the difference for me. We may all be in the same physical proximity, but we’re each in a different place in the space-time continuum. I’m grateful that I’ve learned to cut some slack for those around me, and I’m grateful that this brings me a gentleness for myself that I haven’t always found easily.