So, yesterday—well, it started on Friday—one of the products I’m
managing kind of blew up. More specifically, we’d changed the access mode from
Active Directory to roles-based, and clearly something went wrong.
We’d somehow given everyone not assigned to a specific role (customer
support, consulting, systems engineering, etc.) a default role of absolute
power: they got super-admin functionality and could do anything they wanted. Friday,
Engineering changed the default to what we give sales—which is to say, nearly
nothing, because you frankly have to keep your eye on these guys or they’ll give
everything away to make a sale.
Well—within a New York instant, Microsoft Teams blew up with
people wanting to know why they have access to nearly nothing. Turns out
somehow a lot of folks got moved from appropriate entitlements to what we give
sales, and I spent a good amount of the day resetting the permissions.
Well, that continued yesterday, and the head of systems
engineering was absolutely steamed.
And I happened to be out of the office for a good part of the day,
because I had a doctor’s appointment in the District They Call Columbia, which
kills half the day, metroing in, appointment and metroing back. So my PM colleague
and the director of engineering took a lot of the WTF emails in my stead. I got
back in time to sit in on the call with the very steamed SE head (my colleague
is a star), and we’re still trying to get people back to work.
While I was in the District, I had a 30-minute catch-up with one
of my former colleagues. And let me just say that—no matter how chaotic some of
my current work is—I am so, so, so glad that I am no longer in that morass of
poor management and organization. It seems that the Clown
Car running the program from which I was laid off in June still have
not settled on a contractor to build out the complex system they need in order
to launch their very worthy initiative. This was supposed to have been
accomplished (hiring the consultants) in July. We’re now rounding the corner
for December. That means they will have nothing to launch for the foreseeable
future.
Gawd.
If I were there I’d still be dealing with master-level ignorance
and incompetence. And I’d be dying of frustration. Compared to that a very steamed head of SEs is paradise.