Friday, November 29, 2019

At the root


I spent five hours with friends yesterday over Thanksgiving dinner. I hadn’t seen them since 1994, when I left the healthcare company to go to work in telecoms, and, you know, we lost touch. Robert connected with me on Facebook about six years ago; then our comms moved to Twitter. Out of the blue last August, he DM’d to ask if I’d come over for Thanksgiving, and it was great to catch up with what he and Marlene have been doing (remodeling the house and taking cruises).

Anyway, between doing some much needed tidying around here and the long schmooze, here’s my post-Thanksgiving post: a photo of some therapeutic ginger roots I saw at the supermarket a while ago. I just liked the way they look.




Thursday, November 28, 2019

Gratitude overload


Well it’s the big day of gratitude, so let me pull up my big girl pantalettes and get to it.

This year, I’m devoting my Thanksgiving post to people, starting with my colleagues. I swear I have never come across such a group of people who are so collegial, generous, well-mannered, respectful and funny. I’ve told you about MG, who regularly passes on large swathes of her encyclopedic organizational and product knowledge so I can look good in meetings. But there are so many others.

I kinda get why JH, my manager, thought I’d be a good fit; our personalities are somewhat similar. But that JN, the VP, recognized my outlier status and yet still considered me the top candidate just leaves me gobsmacked. JN is not a cracker of jokes or a silly-thinker; he’s quiet, reserved and focused. Some day I’ll have to ask what our initial phone conversation sounded like from his end, because it’s just amazing to me that we could be so different and yet he’d want to carry on to hiring me. He regularly stops by my desk to ask how it’s going, answer questions, give encouragement; imagine that.

Ditto SJ, the SVP. She knows the names and faces of everyone in the business unit. All 400+ of them. She actively cares about our welfare—and also about running a very successful operation. I do not want to ever get on this woman’s bad side, but I love working for her. She is a leader.

My manager, JH, is responsive, patient, quick-witted and massively supportive. He also has good taste in whiskey and takes an excessive amount of ribbing from his team. He made sure that we all set up our quarterly goals in such a way that our incentive pay will not be affected—meaning, our goals are specific, measurable and achievable, but not aspirational. Also, there’s the whiskey discussion

The entire management structure, BTW, is adamant that people take PTO, and they emphasize the TO part—you’re not meant to be checking or replying to emails while you’re on holiday. First time ever that an organization I work for has made a point of this.  

My colleagues are equally invested in our mutual success. TK, who’s handing off the big application that’s been throwing wobblies for the past couple of weeks, is one of the fastest talkers outside the old FedEx commercials. He’s made a point of telling people I’m the lead, but reminding me privately that he’s got my back. AK, with whom I’m working on a research project, is very deliberate, but damn, the boy can throw a punchline like Ali throws a punch.

Example: We all were on a team conference call. JH was getting some notifications on his mobile phone and they wouldn’t go away. He said something about not being able to swipe them gone and AK instantaneously intoned “Now, JH, I think we’ve all been on Tinder…” I like to wet myself.

I’m learning a lot from DB, whose CS background makes her hugely literate in the technical aspects of our products. She’s not many years out of university, yet she’s confident and poised managing calls with engineers and other stakeholders.

Beyond my immediate team, AS has walked me patiently through a lot of intel stuff; I wanted to hug him when I got an email wherein he used the comma of direct address. PA, in our Amsterdam office, introduced himself to me on a Teams chat when he let me know I hadn’t muted my mic. Since then, he and his colleague NS, have been leading the design/development charge on Brioche. I do not have the words to tell you how kind they are. Ditto EB, the engineering manager; this guy investigates problems in near-real time. He explains things patiently and I am honored to be able to provision internal users to my application if it takes some of the load off of him.

And here’s the thing—kindness in this org is not specific to me; everyone is kind to everyone else. I don’t know when I’ve heard so many thank yous—in emails, in meetings, in chats. People respect one another and appreciation flows like the Mississippi. It’s amazing. Even the very steamed SE guy was not mean when he ranted.

Moving out from work, all the people who helped and encouraged me in my hunt—lordy, too many to mention here, but I’ve posted about them. A lot of leads; a lot of support. Special shout-outs to CN, who instilled in me the #playingtowin mentality; BH, who reminded me “It’s not too late if you can still get up”; JD, who regularly goads me by asking, "What are you doing to have fun?"; and CA, who has seen me through so much, and who shot my badge photo for me. Also, my Twitter bros RF, who made the initial connections for the internal employee referral, and MW, who coached me through distilling what I want to do, advised me on salary negotiation and wrote the emails that got the hiring process started.

This list is so extraordinarily long; I have been blessed in this journey.

Beyond my immediate acquaintance, however, I’m grateful for all the people who work through holidays, in particular the guy who delivers the newspaper and the trash collectors; those guys are like Swiss watches. The woman who cleans the restrooms in my work building. She does a great job. Busboys at restaurants, who keep my water glass topped up. The barista who starts my decaf latte when I walk into the coffee shop. The landscapers who mow the grass, clean the gutters, blow and vacuum the leaves, and plow the snow. All these people doing their jobs professionally and often invisibly, making my life easier.

And finally—here’s to the public servants who also take their jobs seriously; judges, agency administrators, ambassadors. Right now they are the only things standing between democracy and the autocratic abyss into which Republicans would like to shove us all. May they be surrounded by the kinds of people I am, may they (as do I) draw strength and confidence from them, and may their integrity withstand the onslaughts coming from the right.

Happy Thanksgiving. Peace out.



Wednesday, November 27, 2019

Meat and two veg


As long as we’re talking about food this week, here’s something that may amuse you:


Safe travels to all. And may your racist uncle be unable to attend your Thanksgiving dinner due to gastritis brought on by a surfeit of bile.



Tuesday, November 26, 2019

Tales from the garden


As we’re thinking about food this week (in the US, at least), here are some interesting heirloom tomatoes I saw in the local Sprouts market:


These tomatoes look like they’ve got some stories to tell.



Monday, November 25, 2019

Gratitude Monday: Making a difference

As I discovered last week when the access permissions went belly up, the application I manage is heavily used and highly valued. We did a batch upload of about 700 users in the build we released on Thursday, but I still took my laptop home on Friday in case there were any issues.

And yesterday I checked my Teams chats on my mobile, and there was someone in Europe who said he and at least one of our consultants still had the hands-off permissions we give to sales. And the consultant had a critical demo today, and he really needed access. The first chat post had come in at 0537 EST, but I didn’t pick it up until about 0830.

Well, I fired up my work laptop (you can’t access company systems unless you’re on the VPN, and only company devices can get on the VPN), provisioned the support guy who’d hooked me in on Teams chat and his consulting colleague. So that was good.

I was worried, though—we have about 500 consultants, and the reason we’d done the batch upload on Thursday was that I did not fancy going one-by-one through the names and changing permissions, as I’d done for about 300 people through the week. I was afraid that all 500 consultants somehow didn’t get uploaded. I asked the support guy to check on a few random names to see if they were provisioned, and thank God they were. I’ll still have to check what’s going on when I get into work today, but that’s today’s problem.

Anyway—today I’m grateful that I’m the one who can help my colleagues out in the field, giving them access to a critical tool; that I took my laptop home on Friday; that I checked my mobile for alerts; and that I fixed the issue in time for my European colleague to do the job this morning his time. The work he and his mates do makes a real difference to the cybersecurity of organizations. My work helps them do that.




Friday, November 22, 2019

Stars 'n b'ars


I don’t know what happened to the candy canes that appeared outside my office a couple of days after Halloween, but on Wednesday they replaced them with this star:


And then yesterday the star was joined by three bears:



(Not sure how it works, but the bears are somehow associated with a children’s charity. UPDATE: Children's Hospital--you go to their website, make a donation and somehow the bears have more wattage?)

Just the week before Thanksgiving. Ho, ho, ho.




Thursday, November 21, 2019

Baking bread


Whee, doggies, guys—I got in to work yesterday at 0620 to find a couple dozen emails in my queue requesting reinstatement of access to the product I’m managing. From then until 1630 when I took my laptop home in case any late-ish requests came in, it was a nonstop day.

I barely had 10 minutes a couple of times to check on the impeachment hearings.

But there were a number of clarifications in those 10 hours—much needed, to be sure, but still the fact that we’re circling in on what needs to be done is so refreshing. It’s not endless yakkery of the same old subjects in meeting after meeting. Brioche is going to be a thing, and I’m part of it.



Wednesday, November 20, 2019

Missed opportunity


Yesterday our corporate spam filter caught something with the subject line, “Your Wish Is Our Command”.

Now why would they think that’s in any way suspicious?

 ðŸ¤£ðŸ¤£ðŸ¤£

Tuesday, November 19, 2019

Relativity


So, yesterday—well, it started on Friday—one of the products I’m managing kind of blew up. More specifically, we’d changed the access mode from Active Directory to roles-based, and clearly something went wrong.

We’d somehow given everyone not assigned to a specific role (customer support, consulting, systems engineering, etc.) a default role of absolute power: they got super-admin functionality and could do anything they wanted. Friday, Engineering changed the default to what we give sales—which is to say, nearly nothing, because you frankly have to keep your eye on these guys or they’ll give everything away to make a sale.

Well—within a New York instant, Microsoft Teams blew up with people wanting to know why they have access to nearly nothing. Turns out somehow a lot of folks got moved from appropriate entitlements to what we give sales, and I spent a good amount of the day resetting the permissions.

Well, that continued yesterday, and the head of systems engineering was absolutely steamed.

And I happened to be out of the office for a good part of the day, because I had a doctor’s appointment in the District They Call Columbia, which kills half the day, metroing in, appointment and metroing back. So my PM colleague and the director of engineering took a lot of the WTF emails in my stead. I got back in time to sit in on the call with the very steamed SE head (my colleague is a star), and we’re still trying to get people back to work.

While I was in the District, I had a 30-minute catch-up with one of my former colleagues. And let me just say that—no matter how chaotic some of my current work is—I am so, so, so glad that I am no longer in that morass of poor management and organization. It seems that the Clown Car running the program from which I was laid off in June still have not settled on a contractor to build out the complex system they need in order to launch their very worthy initiative. This was supposed to have been accomplished (hiring the consultants) in July. We’re now rounding the corner for December. That means they will have nothing to launch for the foreseeable future.

Gawd.

If I were there I’d still be dealing with master-level ignorance and incompetence. And I’d be dying of frustration. Compared to that a very steamed head of SEs is paradise.



Monday, November 18, 2019

Gratitude Monday: quite the week


Well, well, well. Interesting times in the District They Call Columbia, eh? Quite the spectacle, watching dedicated, principled career foreign service officers send Repugs at all levels into apoplexy.

Roger Babadook Stone: Guilty, guilty, guilty, guilty, guilty, guilty, guilty.

A surprise visit to Walter Reed Medical Center, possibly setting up the pretext of a resignation “for medical reasons” before the Cheater in Chief is forced to turn over his tax returns to SDNY or congressional committees. Possible flare-up of #bonespurs? That worked for him before...

Outside the District, John Bel Edwards: reelected governor of Louisiana despite the Chaos Monkey’s three rallies in five weeks, at the last of which he begged his assembled knuckledraggers not to let him down and vote for the Repug.

This has been a week.

Today I am grateful for the integrity and courage of public servants, the perspicacity of the jurors in the Stone trial, and even for the bird-flipping voters of Louisiana.

And let justice roll down like waters, and righteousness like an everlasting stream.