Well, it’s July, so we’re on track for another round of emails
from CEOs who want to remind us that they need our money. Yesterday it was from
United Airlines’ “Chief Customer Officer”, Toby Enqvist. He’s pushing the same
old nonsense as CEO
Oscar Muñoz did in March.
“We’re not filthy, honest.”
Oh, poop—your flights are so predictably late that you allow the
ground crew maybe ten minutes to sweep through the aircraft before you start
cramming the passengers for the next flight.
Also, speaking of cramming, I see Toby doesn’t mention that UAL
are back to filling every seat on the plane; none of this unprofitable social
distancing for their vict, uh, passengers.
I bet they water down the solution in the alleged misters, just to
stretch their cleaning budget.
Toby closes out this way, to my major hilarity:
Their “best possible travel experience” has been pathetic since at
least the '90s. This pandemic brings out the best and the worst in people and
corporations. I know which side UAL lands on.
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