Let me preface today’s post by saying that I
loathe United Airlines. I would rather walk than fly United. This dates back
more than 20 years, when both domestic and international experiences with them
were consistently nightmarish. They haven’t improved in the new millennium,
either. Last year’s journey to GHC in Orlando had their systems and crews
consistently balancing incompetence and inefficiency with surliness.
So I was prepared for similar on my flight to
Houston yesterday. Maybe it’s setting the bar so low you could crawl under a
snake with it, or maybe I hit them on a good day, but it wasn’t a completely
appalling experience.
But I was interested by the number of
opportunities UAL takes to try to upsell you.
Here were two screens from my online check-in
process:
(I clicked past all the options, but it "offered" me a second chance to upgrade my seat.)
And on board, the live intro to the obligatory
safety announcement had the chief flight attendant reading (badly) from a
printed spiel inviting everyone to sign up for their affinity Visa card.
It must work. Just not on me. I may be forced
by schedules to use them as transport, but I’m not giving them one more dime
than absolutely necessary.
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