Tuesday, November 12, 2024

We value your feedback

Here’s a follow-up to my saga about getting my flu vaccination. The gist of it was OneMedical (now owned by Amazon) screwed up on the dosage, even though my records indicate I get the high dose and I specified high dose when I made the appointment, and I had to return the following day to get the job done.

When they sent me the obligatory Net Promoter Score (NPS) survey, I gave them middling scores (indicating I am not a promoter of their product or service, based on my recent experience). I also laid a few choice words on them in the verbatim sections and answered “yes” to their “may we contact you for more information” query.

So—here’s their outreach: from “Valerie” at “Amazon OneMedical” (all previous communications have come from the OneMed only domain):

I would have said that this was AI generated, except I don’t see much intelligence of any origin. It absolutely does not address the issues I brought up and I am at a loss as to what she means by “a greater experience”. Possibly, English is not her first language.

However, as in all the Jeff Bezos empire, she gives the appearance of a response, without the expense of the substance of one, so all’s well, eh?

 

 

 

 

©2024 Bas Bleu

No comments: