WMATA (like most public transportation
organizations, tbf) has been struggling to turn itself around since long before
I got here. We went through the dreaded SafeTrack
year (plus) of major repairs to tracks throughout the system a couple of years
ago. And they’ve recently embarked on an initiative hopefully (?) titled
Back2Good that, among other things, refunds your fare if your journey is
delayed by 10 minutes:
That’s down from the previous 15-minute promise.
I had several refunds on my card last month,
and I’m so used to “schedule adjustment” and “train at the platform” delays
that I hadn’t even noticed being late.
They’ve also been introducing their new
7000-series cars, which are always 8-car trains. I’ve noted before that these
cars at least show
signs of having been hosed down occasionally. I don’t think the old-style
ones, with their threadbare carpeting, have ever been cleaned.
And I noticed a while back that Metro is capitalizing
on this:
Um.
No comments:
Post a Comment