When
I was working for a college newspaper, the professors/advisers used to threaten
less conscientious reporters with going to press with a huge white hole in a
page, slugged “This blank space brought to you by [name of reporter who didn’t get
copy in by deadline].”
Well,
today’s hot steaming pile of white space is brought to you by Verizon FiOS, a
company that has accomplished what
I had not thought possible: it’s made me wish I had Comcast back.
Both
phone and Internet service went belly up on Wednesday. When I called their
we-won’t-help line and got Eric somewhere in the Philippines, he ran a line
test and informed me that the problem was with “the big box”. (Not the first
time since I moved in two months ago that I’ve had
to call Verizon about equipment failure.) This turned out to be the high-rise
apartment building equivalent of the customer premises equipment (CPE) box that
regulates the “last mile” of wire from a central line to each customer’s unit.
And
Verizon would have a technician out to look at it…sometime between 0900 and
1700 on Thursday.
Checking
yesterday on the Verizon trouble ticket got me this:
Their idea of "working hard" is a possible fix two days after the failure is reported.
So,
without access to my normal blogging device (i.e., personal laptop), I’m doing
a quick bootleg post from work.
Where
I’m also checking out Comcast services. Because their equipment is working fine
in my apartment building.
No comments:
Post a Comment