Neither friendly nor safe

Well, it’s July, so we’re on track for another round of emails from CEOs who want to remind us that they need our money. Yesterday it was from United Airlines’ “Chief Customer Officer”, Toby Enqvist. He’s pushing the same old nonsense as CEO Oscar Muñoz did in March.

  

“We’re not filthy, honest.”

Oh, poop—your flights are so predictably late that you allow the ground crew maybe ten minutes to sweep through the aircraft before you start cramming the passengers for the next flight.

Also, speaking of cramming, I see Toby doesn’t mention that UAL are back to filling every seat on the plane; none of this unprofitable social distancing for their vict, uh, passengers.

I bet they water down the solution in the alleged misters, just to stretch their cleaning budget.

Toby closes out this way, to my major hilarity:

Their “best possible travel experience” has been pathetic since at least the '90s. This pandemic brings out the best and the worst in people and corporations. I know which side UAL lands on.