Wednesday, March 9, 2016

Fios fail

Here are words you don’t ever want to hear from your ISP tech support: “Gee—I don’t know why it would do that.”

(Especially when it’s not even five days since the Fios installer dumped everything and left you to it.)

Even worse is when your tech support (I’ll call him Devon) confuses the two pieces of hardware you have to deal with, the modem and the router.

I hadn’t thought it possible, but Verizon is approaching Comcastdom in terms of customer experience.




No comments:

Post a Comment