Here’s a follow-up to my saga about getting my flu vaccination. The gist of it was OneMedical (now owned by Amazon) screwed up on the dosage, even though my records indicate I get the high dose and I specified high dose when I made the appointment, and I had to return the following day to get the job done.
When they sent me the obligatory Net Promoter Score (NPS)
survey, I gave them middling scores (indicating I am not a promoter of
their product or service, based on my recent experience). I also laid a few
choice words on them in the verbatim sections and answered “yes” to their “may
we contact you for more information” query.
So—here’s their outreach: from “Valerie” at “Amazon
OneMedical” (all previous communications have come from the OneMed only domain):
I would have said that this was AI generated, except I don’t
see much intelligence of any origin. It absolutely does not address the issues
I brought up and I am at a loss as to what she means by “a greater experience”.
Possibly, English is not her first language.
However, as in all the Jeff Bezos empire, she gives the
appearance of a response, without the expense of the substance of one, so all’s
well, eh?
©2024 Bas Bleu
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